Dry Effect is a locally owned and operated family business that has been in the Cincinnati area for over 10 years. They take pride in serving their community, but their employees too. Medical benefits, PTO, and Simple IRA Match.
Customer Service Representative Job Responsibilities:
- Serves customers by providing service information and resolving service problems.
- Attracts potential customers by answering service questions and suggesting information about other services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential services to management by collecting customer information and analyzing customer needs.
- Prepares service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Full Time position, Medical/Dental/Vision Benefits, Simple IRA Match, Paid Time Off, First Shift Monday through Friday with remote on call answering only 1 weekend a month, Hours 8:00AM-4:30PM.
Customer Service Representative Qualifications / Skills:
- Customer service
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
Education, Experience, and Licensing Requirements:
- Familiarity with office software and phone systems a plus
- Previous experience, especially in particular industry, preferred