“I met today with Josh to review an issue in a rental property of mine. Josh called me to say he was at another location and would be late because the landlord did not leave a key to lock up. I appreciated the courtesy call to let me know he was running late. Josh inspected my unit and I was relieved to find out only have an issue with caulking on a new tub I had installed a few months ago. Josh told my property manager exactly what had to be done to repair the issue. I appreciated his comments and courtesy.”