Privacy Policy

Introduction

Dry Effect LLC ("Dry Effect," "we," "us," or "our") operates the website dryeffect.com and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, submit a form, call us, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and property address when you submit a form, call us, or send us an email. Your mobile phone number and related information will not be sold, rented, or shared with third parties for promotional or marketing purposes.
• Service Information: Details about the service you need, urgency level, and any description of your situation that you provide.
• Referral Information: How you heard about us (e.g., Google search, referral, repeat customer).
• Device and Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This data is collected automatically through cookies and similar technologies.
• Location Data: General geographic location based on your IP address.

SMS/Text Messaging

When you provide your phone number through our website forms, you may receive text messages from Dry Effect related to your service request. By submitting your phone number, you consent to receive these messages.

• Message Content: Service confirmations, appointment reminders, status updates, and responses to your inquiries.
• Message Frequency: Message frequency varies based on your service request and interactions.
• Costs: Message and data rates may apply depending on your mobile carrier plan.
• Opt-Out: You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message.
• Help: Reply HELP to any message for assistance, or contact us at (513) 763-2121.
• No Sharing: Your mobile phone number and related information will not be sold, rented, or shared with third parties for promotional or marketing purposes.
• Consent: Consent to receive text messages is not a condition of purchase or receiving services.

How We Use Your Information

We use your information for the following purposes:

• To respond to your inquiries and provide the services you request
• To schedule inspections, estimates, and restoration work
• To communicate with you about your project, including follow-up calls and emails
• To improve our website, services, and customer experience
• To analyze website traffic and usage patterns
• To comply with legal obligations

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site traffic. The following third-party services may place cookies on your device:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects data such as pages visited, time on site, and referral sources. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Google Ads: We use Google Ads conversion tracking to measure the effectiveness of our advertising. This may involve cookies placed by Google.
• SendGrid: We use SendGrid for email communications. SendGrid may track email opens and link clicks.

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., email providers, analytics services, payment processors).
• Insurance Companies: When you authorize us to work with your insurance company on a claim.
• Legal Requirements: When required by law, regulation, or legal process.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information submitted through our forms is retained to provide ongoing service and follow-up.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal requirements
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected].

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us: