Not many water removal or mold abatement company in Cincinnati have guarantees like us. We have many guarantees that come with our work, including our Mold Free Guarantee.
Servicing your home or business is important to us, and we stand by our work so much that we’re one of the only Cincinnati companies offering satisfaction guarantees with all of our removal, cleanup and abatement jobs.
Our Best Price Guarantee
We’re willing to beat any of our competitor’s prices in order to get your business. We guarantee that we will beat any of water removal or mold removal company in Cincinnati. You must have a written quote from another company in order to get this guarantee.
Our Best Service Guarantee
Your satisfaction is a top priority
We will provide timely, courteous customer service. If ever we’re discourteous, or if customers’ inquiries are not handled in a timely manner, we encourage customers to let us know. Customer comments will help us to better serve them.
We will commit to keeping our original scheduled time to complete a customer’s service by the date promised. If we fail, we’ll automatically credit that customer’s account $50. This commitment does not apply during severe storm conditions or emergency events, if access to that premises is not available or is deemed unsafe, if contractors are the cause of the delay, or if extenuating circumstances prevent a timely connection.
We will provide customers with an accurate bill. If a customer’s bill is inaccurate, in addition to correcting it, we’ll automatically credit that account ($25 for residential customers and $150 for commercial customers). This does not apply to estimated or prorated bills or payment plan bills.
We will respect each customer’s property. Respecting the property of others is a fundamental courtesy. If our employees damage property, they will initiate a prompt, mutually agreeable resolution of the problem.
If you aren’t happy, we want to know. Please contact us by email or call customer service at 513-763-2121 whenever you have a concern or a problem with your Dry Effect service.
Our Mold Free Guarantee
Dry Effect will make written recommendations after remediation. These recommendations are designed to minimize or prevent mold from returning. If the written recommendations are not followed and mold returns as a direct result of a disregard of our recommendations, the 5-year warranty may be voided at the discretion of Dry Effect. Dry Effect reserves the right to determine warranty eligibility on a case by case basis. This warranty implies that Dry Effect will address and re clean any future mold growth that reoccurs in areas where our previous remediation took place, during normal home and building operating conditions and under normal moisture and humidity conditions. The Dry Effect 5-year Mold Free Warranty may also be voided by an act of nature beyond the control of Dry Effect or our Clients. These events include, but are not limited to pipe bursts, water leaks, flooding, hurricane or tornado damage, rain damage, accidental or intentional flooding or water damage.